Carbon Hosting

DMCA Policy

Last updated: October 14, 2026

Effective date: October 14, 2026 Last updated: October 14, 2026

Carbon Hosting ("Carbon Hosting", "we", "us", "our") hosts customer-run Minecraft game servers on dedicated hardware we operate in the United States. Account holders and their players generate a lot of content on those servers: mods, plugins, resource packs, world files, server banners and descriptions, screenshots, and similar material. This DMCA Policy explains how we handle notices of claimed copyright infringement under Title II of the United States Digital Millennium Copyright Act, 17 United States Code section 512 ("DMCA"). It is part of the agreement created by our Terms of Service and our Acceptable Use Policy.

1. Our role

1.1 We are a hosting service provider, not a publisher of customer content. Material on customer game servers is stored and served at the direction of our account holders, and we do not select, review, or endorse that material in the ordinary course of business.

1.2 We rely on the safe harbor protections the DMCA gives hosting providers for material stored at the direction of a user (section 512(c)) and, where applicable, for tools that point to that material. The practical process we follow is: we remove or disable access to material when we receive a valid notice, we tell the affected account holder, and we give that account holder a route to push back through a counter-notice.

1.3 Nothing in this policy changes the intellectual property rights account holders keep in their own content (see section 14 of our Terms of Service), and nothing here limits what we must do when ordered by a court.

2. Designated Copyright Agent

2.1 Our designated agent for copyright notices:

2.2 We accept notices by email. If your notice requires a postal address, email us and we will provide one. We are completing the formal registration of this agent designation with the United States Copyright Office; the email address above is our working contact for copyright matters in the meantime.

3. What a valid notice must include

3.1 A notice of claimed infringement should include all of the elements the DMCA requires:

(a) Your physical or electronic signature (a scanned signature or typed name works), if you are the copyright owner or a person authorized to act on the owner's behalf.

(b) Identification of the copyrighted work claimed to be infringed. If multiple works are involved, a representative list is acceptable, for example a link to your published work plus the specific file names copied from it.

(c) Identification of the material claimed to be infringing, with enough detail for us to locate it on our network.

(d) Your name, mailing address, telephone number, and email address.

(e) A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

(f) A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

3.2 How to identify material on our network: because we host Minecraft game servers, useful identifiers include the name or identifier of the server, the account holder's email if you know it, links from our network, the file name and path of the material (for example, a plugin jar or resource pack that shows up in the panel's file manager), world names, server descriptions or banners, and screenshots showing the material in use. Give every identifier you reasonably have. If you are missing a detail, say so and include what you have; notices that are too vague for us to locate the material may not be actionable.

4. What we do with a notice

4.1 We review each notice for complete elements and for a reasonable identification of the material. We may ask the sender to fix an incomplete or unclear notice instead of acting on it.

4.2 When a notice is valid, we remove or disable access to the identified material. Depending on what the material is, that can mean deleting a file, removing a download link, replacing or removing a resource pack, editing server descriptions or banners, or another measure that ends the infringement identified in the notice.

4.3 We notify the affected account holder of the removal, describe the claim, and explain their right to send a counter-notice under this policy.

4.4 We keep records of the notices and counter-notices we receive and send. We may share notice details with the affected account holder and, where a valid counter-notice is filed, with the original complainant.

5. Repeat infringer policy

5.1 In line with the DMCA, we terminate, in appropriate circumstances, the service of account holders who are repeat infringers.

5.2 Repeat status is judged on the facts of each case: the number and validity of notices about an account holder or the users of their server, how recent the notices are, whether the account holder deliberately ignored a removal or worked around it (for example, renaming and re-uploading the same material), and whether their users are being directed to re-upload removed material. A single valid notice is not, by itself, repeat infringement. A pattern of repeated valid notices, evasion of removals, or continued hosting of the same work after notice can be.

5.3 Termination for repeat infringement is without refund, as described in section 10 of our Terms of Service and the enforcement section of our Acceptable Use Policy.

6. Counter-notices

6.1 If the material we removed is yours and you believe it was removed by mistake or misidentification, you may send a counter-notice to [email protected] with the subject line "DMCA Counter-Notice". A counter-notice must include:

(a) Your physical or electronic signature.

(b) Identification of the material that was removed or disabled, and the location on our network where it appeared before the removal.

(c) A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.

(d) Your name, address, and telephone number.

(e) Your consent to the jurisdiction of a United States federal court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which we may be found. You also agree to accept service of process from the person who sent the original notice, or from their agent.

6.2 The counter-notice comes from whoever legitimately controls the material: the account holder whose server held it, or the rights holder with permission to use the material.

7. What happens after a counter-notice

7.1 When we receive a valid counter-notice, we forward it to the original complainant promptly, and in no case more than ten (10) business days after we receive the counter-notice.

7.2 Unless the complainant first notifies us that they have filed a court action seeking a court order to restrain the activity, we normally restore the removed material, or stop disabling access to it, within ten (10) to fourteen (14) business days after we receive the counter-notice.

7.3 If we are served with a valid court order or other legal process, we follow it instead of this schedule.

8. Abuse of this process

8.1 Sending a knowingly false or materially misleading notice or counter-notice can make the sender liable for damages under the DMCA (section 512(f)), including costs and legal fees. Deliberately false notices also violate our Acceptable Use Policy.

8.2 Copyright claims used to disrupt a competitor's server, claims over material the sender does not own, and other abusive filings can lead us to decline further notices from that sender without individual response, and, where warranted, to report the conduct to the complainant's own provider or law enforcement.

9. Questions

9.1 This policy is not legal advice. If you are unsure of your rights or obligations before sending a notice or counter-notice, please talk to your own attorney.

9.2 Questions about this policy that are not formal notices go through the ticket system in your client area, or to [email protected].

Contact

Carbon Hosting Copyright Agent: [email protected]. Related documents: Terms of Service (/terms) and Acceptable Use Policy (/acceptable-use).